goPuff Reviews
goPuff has an overall rating of 3.1 based on 285 reviews. Customer feedback on goPuff is mixed: goPuff reviewers highlight positive aspects like fast delivery, wide product selection, user-friendly app, competitive pricing, which strongly appeal to busy urban dwellers, college students, young professionals. However, goPuff is often criticized for its delivery fees can add up, occasional stock issues, limited delivery areas, customer service inconsistencies.
285 reviews
5 Stars
7
4 Stars
4
3 Stars
7
2 Stars
7
1 Star
4
How would you rate goPuff?
All goPuff Reviews (285)
evelyn_Lum01
May 15, 2026
"Convenient, but the fees add up"
Well... Gopuff is definitely handy when I need snacks or drinks fast, especially when I don’t feel like going out. The service has usually been fine for me, but the delivery fees can make it hard to justify using it often. Sometimes it feels like the fees are almost as much as the stuff I’m ordering. I just wish the total cost was a bit cheaper or at least clearer before checkout.
0
Reply
NellieBurton
May 01, 2026
"Kind of inconvenient, honestly, we had…"
Kind of inconvenient, honestly — we had to meet outside instead of going in. It worked out okay, but it wasn’t exactly what I expected!
0
Reply
gabriel.Caceres
April 12, 2026
"Cancellation Took Longer Than I Expected"
I use Gopuff every now and then, and most of the time it works just fine for me. But when I tried to cancel an order, it wasn’t as simple as I thought it would be. I had to reach out to support and wait around for a bit, which felt annoying since the order hadn’t even been picked yet. To be fair, they did fix it in the end and I got my refund, but I still think the cancellation process should be faster and easier to understand
0
Reply
hubert_Campbell79
April 06, 2026
"Promos never seem to work"
Every time I get a gopuff promo, I get my order ready and then it either says it’s invalid or just vanishes at checkout. Super annoying. And support? Same copy-paste response every time. Anyway, I had coffee this morning and felt mildly optimistic for five minutes, but yeah, not worth planning an order around their deals if they don’t actually work
0
Reply
norman_Broadnax84
April 04, 2026
"Snacks Were Stale"
I was disappointed with the snacks. They tasted stale, like they’d been sitting around for a while. I kept trying a few more pieces hoping it was just one or two, but nope, they all had that same stale taste. Just wasn’t fresh at all.
0
Reply
Holly_ware91
April 01, 2026
"Delivery Took Longer Than Expected"
They said it would take about 25 minutes, but it ended up being closer to 45. It wasn’t a huge problem, but it was still a bit annoying waiting longer than expected.
0
Reply
Grace-reed
March 30, 2026
"The membership is honestly worth it"
I’ve actually been surprised by how quickly the membership pays for itself. I order little random things often, and not getting hit with extra fees every time makes a big difference. I feel like if you’re someone who shops here regularly, like a lot of us do, it’s definitely worth having
0
Reply
AmberParson
March 24, 2026
"I still use Gopuff sometimes because the…"
I still use goPuff sometimes because the delivery is usually fast, but the way they handle substitutions can be really frustrating. A few times they’ve swapped items for things I never would’ve chosen, or just taken something off my order without really giving me a chance to respond. It kind of feels like they don’t pay much attention to what I actually wanted. It’s not a terrible service, but I do wish they communicated better before the order just shows up.
0
Reply
Gertrude_gray81
March 20, 2026
"Surprisingly Fast Delivery"
It actually showed up really quickly, which was nice. I guess things can arrive on time when everything goes the way it’s supposed to.
0
Reply
MAURER
March 16, 2026
"Selection’s Been a Little Hit or Miss"
The selection has felt kind of weak lately. Like, half the snacks I usually want aren’t even there, and the drink options feel random. It’s not terrible, but it’s definitely been a little disappointing.
0
Reply
Dustin.bolla
February 24, 2026
"Pretty Convenient"
I’ve been using it for a bit, it’s been convenient overall. Nothing too complicated, and it seems to do what I need it to do, so I’d say it’s been a good experience.
0
Reply
dora_Newton92
February 22, 2026
"I found what I needed pretty much right…"
I found what I needed pretty much right away, and the whole checkout process just felt simple and smooth. I had a good feeling about it from the start, and it ended up being as easy as I hoped.
0
Reply
johnny_Gundlach86
February 18, 2026
"I don’t know, maybe it’s partly on me…"
I don’t know, maybe it’s partly on me for not looking closely enough beforehand, but the cost ended up being more than I expected. Once the extra fees got added in, it was kind of hard for me to justify, especially since I’m trying to be better about my spending lately.
0
Reply
hello_jenny480
February 13, 2026
"Quick refund"
Had a quick chat with support, and the refund came through. Easy enough.
0
Reply
charles_Bessick73
February 02, 2026
"Really quick pickup"
I had just finished getting ready and figured I’d be waiting a while, but the driver showed up in about 15 minutes. it was way faster than I expected and made the whole thing super easy.
0
Reply
JeanJusino
January 27, 2026
"Smooth and Easy Checkout"
Everything went through way easier than I expected. Payment was fast, no weird glitches, and my order processed just fine. Happy with how smooth it all was.
0
Reply
RobertGates
January 27, 2026
"Login issues make the app hard to trust"
My account keeps kicking me out, and the login code either shows up way too late or doesn’t show up at all. I’ve tried resetting things, but it still keeps happening. Maybe it’s just my gut feeling, but if an app can’t keep me signed in, it makes me not really want to trust it for placing orders.
0
Reply
Eleanor-harper
January 25, 2026
"Driver Wouldn’t Respond"
So... my driver didn’t answer any of my messages and only called once before hanging up. I was trying to give them the gate code, but got no response at all. Then the order was marked as delivered, and I had to walk around trying to find it. Really annoying experience, and support took forever too.
0
Reply
FrederickRupp_47
January 21, 2026
"I mostly use Gopuff when it’s late…"
I mostly use Gopuff when it’s late and I’m like, okay, I need snacks… and maybe some random stuff I definitely didn’t plan on buying. The app is easy to browse, checkout is quick, and I do like that my past orders are right there so I can reorder without thinking too hard. Only reason I’d give it 4 stars instead of 5 is that it can lag sometimes, and every now and then something shows as available but disappears once I’m checking out, which is a little annoying. Still, it’s really convenient overall
0
Reply
James-clearwater
January 17, 2026
"Support was slow, honestly"
I waited a really long time to hear back from support, and even when they did respond, I still didn’t feel like I got a clear answer. It was frustrating at the time, though I get that they may have been busy or dealing with a lot of requests.
0
Reply
Have a question about goPuff?
Log in to ask your goPuff question!
Customer Reviews
Ask a Question
